Terms & Conditions
​All prices quoted would be subject to VAT at the prevailing rate.
Quotation includes for the provision of labour for the items listed in this quotation only. Should extra work be requested or become necessary during this installation then it will be deemed chargeable at our standard rates which are available on request.
Evening, after 5pm / Weekend work requested is subject to quoted costs before commencement of work begins
Our daily charges are based on one engineer per day.
Syncronicity LTD will not accept responsibility for the Set-up of software, which they do not support or have originally supplied.
We recommend that support from other software vendors is available at the time of installation.
A purchase order would be required before a delivery can take place.
All items remain the property of Syncronicity LTD until paid for in full.
Quotations remain valid for a period of 10 days from document date; after such time Syncronicity LTD reserve the right to review all quotations.
Payment Terms & Conditions
Deposit details unless otherwise specified.
Hardware - 75% with order, balance due on delivery/ on completion of work by Syncronicity Ltd
Syncronicity cannot be held responsible for a site not going live due to the required input of the customer.
Software Licences – 100% with Purchase order.
Labour / Cabling – 75% of total order with Purchase Order, balance due on delivery.
Training – 100% with Purchase Order.
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IMPORTANT NOTE: Deposits are NOT REFUNDABLE
Title to all goods remain the property of Syncronicity Ltd until cleared payment for the goods is made in full.
Returns & Cancelled Orders
Unwanted or incorrectly ordered items carry the following conditions -
Hardware – 40% handling charge plus carriage charges.
Software – Non returnable / Non Refundable
Software Development – Non Refundable
Web Site Design & Development – Non Refundable
Any project days that have been provisioned to the client will not be refundable.
Returns will only be accepted if goods are unused in original condition with all relevant packaging, instructions and discs.
Faulty goods will be replaced in accordance with the manufactures warranty.
Return to base warranty items – replacement items will be invoiced to the customer, providing the faulty item is returned to Syncronicity LTD within 5 working days from receipt of the replacement goods then a credit note will be issued and allocated against the replacement goods invoice. Failure to comply with this will result in the original replacement goods invoice being valid and due for payment.
Items that are covered under a support contract will be dealt with by our engineers online of on-site, as per standard Support contract terms.
Replacement goods will only be accepted if goods have all instruction documentation and discs originally supplied.