Nowadays, businesses often encounter situations where expert advice is more than just a valuable input to the decision-making process - it is actually essential in order to avoid costly and embarrassing mistakes

Our consultants have many years of experience in the support sector and thus are able to offer advice that is both knowledgeable and provides a sound foundation upon which an informed decision may be based.

Please do not hesitate to contact one of our consultants for any information you require. Below are just a few of the consultancy services we offer:

Technical Support
The Support hotline is manned by consultants trained to advise users in a language they can understand.

No Hidden Charges
Contracts include an unlimited number of call outs and all labour charges, however due to the fluctuations in fuel costs we do make a small mileage charge for on site visits. This is agreed with the client before any visits are booked and miles are accurately recorded using Multi Map.

Flexible Contracts
A range of contract options are available that can be tailored to individual requirements.

Easy Payments Plan
This simplifies budgeting and can be tailored to individual requirements.

Remote Diagnostics
Our computer system can talk to yours, allowing faults to be diagnosed and cured with minimal disruption.

On Line Support
We can even take control of your screen (with permission) and fix the problem in front of your eyes. If required this also educates the user to how the faults have arisen and how to fix the problem should it happen again.

Performance Reporting
Comprehensive reports are compiled to provide a guide to our performance including fixed rates and response times.

Engineering Training
Our support team focus not just on technical expertise but also on customer liaison skills and our training program is ongoing as new products and technology is constantly being released.

Local Engineers
All of our engineers are our own staff and are able to respond to a wide range of calls quickly and efficiently.

Accelerated Response
On request, response times can be upgraded on critical equipment.

Mobile Communications
All engineers have mobile phones for instant accessibility and communication.

Service Pre-Call
Every effort is made to ensure that the engineer is briefed and equipped on the first visit.

Account Management
Communication is an essential service ingredient. We provide all customers with dedicated account management.

Computerised Service Desk
All support calls are logged and monitored. This ensures that support all calls are dealt with quickly and allows our service managers to oversee their teams workload in order to operate with maximum control and efficiency. It also enables us to inform customers of the current status of their support incident as any progression or communication with the customer is logged as it happens.